We recently finished a project for the Government Communication and Information System (GCIS) to help them understand the use of their websites (gov.za, info.gov.za and services.gov.za). We pointed out and interpreted the successes and failures of the websites and provided concrete, practical recommendations on how to move the websites forward.
The process on our part included expert analysis, competitor analysis, user testing, and the design of three functional prototypes as a suggestion for the way forward. We worked with Frances Gordon from Simplified, who evaluated the communication on the three sites.
We’re happy to say that the GCIS has given us immensely positive feedback. We wish them all the best in implementing the suggested changes to their sites.
Don’t you just love it when a plan comes together?