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		<title>Thank you</title>
		<link>http://www.umlungu.com/index.php/thank-you/</link>
		<comments>http://www.umlungu.com/index.php/thank-you/#comments</comments>
		<pubDate>Thu, 08 Jul 2010 08:00:48 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Discovery research bookings]]></category>

		<guid isPermaLink="false">http://www.umlungu.com/?p=539</guid>
		<description><![CDATA[We have sent a interview confirmation to the email address you gave us.
If you want to cancel or change your appointment, please give us as much notice as possible. Please call me on 083 995 4113 to change or cancel.
If we have to change or cancel, we will give you as much notice as possible. If we [...]]]></description>
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		<title>World Usability Day</title>
		<link>http://www.umlungu.com/index.php/world-usability-day/</link>
		<comments>http://www.umlungu.com/index.php/world-usability-day/#comments</comments>
		<pubDate>Thu, 12 Nov 2009 13:51:26 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://www.umlungu.com/?p=535</guid>
		<description><![CDATA[I&#8217;ve just come back from my presentation which was part the South African contribution to World Usability Day.
What a interesting spread of speakers:

Kristiina Lahde, besides being the kind host of the event,  made me aware of the ICT knowledge exchange initiative between the Finland and South African Governments (SAFIPA). You can find out more here.
Darelle van [...]]]></description>
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		<title>Umlungu on new systems: Here need not be dragons</title>
		<link>http://www.umlungu.com/index.php/umlungu-on-new-systems-here-need-not-be-dragons/</link>
		<comments>http://www.umlungu.com/index.php/umlungu-on-new-systems-here-need-not-be-dragons/#comments</comments>
		<pubDate>Wed, 28 Oct 2009 13:50:33 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[customer focused design]]></category>

		<guid isPermaLink="false">http://www.umlungu.com/?p=527</guid>
		<description><![CDATA[It happens all the time
Umlungu has been going for more than 10 years. In that time, we have seen many companies make the same mistake over and over. We thought we’d share the mistake with you, and how it can be avoided.
Out with the old system, in with the new
We give you Company X, which:

Is [...]]]></description>
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		<title>What a job: web designer</title>
		<link>http://www.umlungu.com/index.php/job-web-designer/</link>
		<comments>http://www.umlungu.com/index.php/job-web-designer/#comments</comments>
		<pubDate>Fri, 16 Oct 2009 12:37:35 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[information architect]]></category>
		<category><![CDATA[web design]]></category>

		<guid isPermaLink="false">http://www.umlungu.com/?p=524</guid>
		<description><![CDATA[We&#8217;re constantly on the internet &#8211; well, that is our job, after all. And everyone here at Umlungu had a good giggle about the following post (the original can be found here). Clearly, whoever wrote it (wisely not mentioning their name, since they&#8217;re probably afraid of offending clients), is a frustrated web designer. Hey, it [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Customers: Out of sight, out of mind?</title>
		<link>http://www.umlungu.com/index.php/customers-out-of-sight-out-of-mind/</link>
		<comments>http://www.umlungu.com/index.php/customers-out-of-sight-out-of-mind/#comments</comments>
		<pubDate>Wed, 30 Sep 2009 06:45:33 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>

		<guid isPermaLink="false">http://www.umlungu.com/?p=501</guid>
		<description><![CDATA[You’ve just decided to buy a new car (yes, we know there’s a recession, but let’s pretend anyway). Think of all the steps you’ll follow before, during and after you’ve bought the car, and you’ll see your experiences have phases: 
Eeny, meeny, miny, mo
You gather as much information across the different car brands as you [...]]]></description>
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		<title>The customer experience cycle</title>
		<link>http://www.umlungu.com/index.php/the-customer-experience-cycle/</link>
		<comments>http://www.umlungu.com/index.php/the-customer-experience-cycle/#comments</comments>
		<pubDate>Tue, 29 Sep 2009 11:58:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://www.umlungu.com/?p=497</guid>
		<description><![CDATA[John Rheinfrank, Shelley Evenson, and others developed a model of the ideal “experience cycle” as they worked on a usability design strategy for Xerox in the 1980s. This experience cycle has revolutionised thinking about the processes customers go through when they interact with suppliers or producers (in other words whoever sells to them). Instead of having a [...]]]></description>
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		<title>Carl Roberts</title>
		<link>http://www.umlungu.com/index.php/carl-roberts-2/</link>
		<comments>http://www.umlungu.com/index.php/carl-roberts-2/#comments</comments>
		<pubDate>Tue, 15 Sep 2009 10:50:49 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://www.umlungu.com/?p=488</guid>
		<description><![CDATA[Umlungu recently designed and built a new website for the renowned sculptor Carl Roberts. This is one of the projects of which our creative team is particularly proud, since it posed several design and content challenges. But ultimately, we like what we did with it. And thankfully, so does Carl. Check out the website here.
]]></description>
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		<item>
		<title>Your website is not an island&#8230;</title>
		<link>http://www.umlungu.com/index.php/your-website-is-not-an-island/</link>
		<comments>http://www.umlungu.com/index.php/your-website-is-not-an-island/#comments</comments>
		<pubDate>Tue, 25 Aug 2009 11:20:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Newsletter]]></category>
		<category><![CDATA[competitor analysis]]></category>
		<category><![CDATA[user testing]]></category>
		<category><![CDATA[website experience]]></category>

		<guid isPermaLink="false">http://www.umlungu.com/?p=447</guid>
		<description><![CDATA[&#8230;ask the major search engines
A client recently asked Umlungu to help them understand how visitors experienced a couple of websites. Even we were somewhat surprised at the results.
We’re not saying it, they are
Real people who live in the real world visit websites. We wanted to make sure our findings represented their experiences. So we designed [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Loerie Awards running smoothly</title>
		<link>http://www.umlungu.com/index.php/loerie-awards-running-smoothly/</link>
		<comments>http://www.umlungu.com/index.php/loerie-awards-running-smoothly/#comments</comments>
		<pubDate>Fri, 21 Aug 2009 09:51:40 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[administration system]]></category>
		<category><![CDATA[interface]]></category>
		<category><![CDATA[Loerie Awards]]></category>

		<guid isPermaLink="false">http://www.umlungu.com/?p=383</guid>
		<description><![CDATA[Umlungu is proud to have developed and built the back-end of the system on which the 2009 Loerie Awards has been running. The judging process - for which we built the engine &#8211; has been running smoothly. The finalists have now been announced, and the winners will be announced at the festival in Cape Town, which runs [...]]]></description>
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		<title>Loerie Awards</title>
		<link>http://www.umlungu.com/index.php/loerie-awards/</link>
		<comments>http://www.umlungu.com/index.php/loerie-awards/#comments</comments>
		<pubDate>Thu, 20 Aug 2009 09:51:02 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Portfolio]]></category>
		<category><![CDATA[administration system]]></category>
		<category><![CDATA[interface]]></category>
		<category><![CDATA[Loerie Awards]]></category>

		<guid isPermaLink="false">http://www.umlungu.com/?p=342</guid>
		<description><![CDATA[
Built the administration system behind the interface.
]]></description>
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