Why is Margaret miffed with you?

13.08.2009

POSTED IN Your visitors | TAGS :

website customer and user testing

Name: Margaret Goldblatt
Age: 64
Occupation: Retired
Relationship status: Widow, one child, 2 grandchildren
Uses the internet for: Online shopping, checking Lotto results

Margaret has a lot of time on her hands and spends most of it surfing the internet.
Margaret feels she’s unique – as do all of your website’s visitors.

That’s why she was so upset that she couldn’t contact you through your website.

Let Margaret help build your website

The most important people to your website or interface are the people who use it. That’s why you need to find out who they are, and how they experience your site or interface.

Umlungu does user testing

Our user testing has proven to be extremely successful, because:

  • We have developed tried and tested methods over the years.
  • Our experience and knowledge of the digital world means we can match the right methods to the right problems.
  • We use specialist software.

What this means to you

  • You’ll find out exactly where your interface needs to be improved for better usability.
  • You’ll know in no uncertain terms which development and design direction you should take – before you spend money on development.

User testing might not be the only solution for you. We prefer to offer you a unique solution. Contact us to talk about what you need.